Clear speech directly affects how business messages are received. Whether it’s a global team call, a client-facing presentation, or a training video, poor audio creates friction. Muffled sound, distracting noise,…
Author: Allan Dermot
Allan Dermot is a content strategist at Omind.ai, exploring AI voicebots, speech clarity, and innovative contact center technologies.
Choosing the Right Quality Auditing Tools to Boost Call Center Performance
In the highly competitive world of call centers, maintaining high-quality service and customer satisfaction is crucial for success. To achieve this, call centers must implement robust quality auditing tools and…
Revolutionizing Contact Center Efficiency with AI-Powered Quality Assurance Software
In the fiercely competitive landscape of modern business, the contact center stands as a critical touchpoint, often serving as the primary determinant of customer satisfaction and brand loyalty. Yet, for…