Food delivery is implementing analytics and real-time data into their business operations. These help in identifying ways to enhance customer satisfaction and provide the following benefits-
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Personalized Experience – With the help of analytical data, companies can personalize the ordering experience of users. The data collected from past orders helps companies to understand their customers better. Data collected about their social media, willingness to pay, reviews etc help to provide a more personalized and customer-centric service.
Speedy Delivery of Orders – Speed of delivery is the biggest factor impacting customer satisfaction. The average wait time for deliveries is not more than 60 minutes. Real-time analytics helps delivery boys in identifying data relating to the current traffic situation, which will optimize their delivery speed.
Accurate Delivery Time Estimates – Real-time data relating to the route, road traffic, temperature, etc. are used to provide customers with accurate estimation of the delivery time.
Operational efficiency – Real time analytics help companies extract maximum information from their operational activities. Providing the best quality to customer is the biggest focus for any business, hence formulating best practices to improve customer service is necessary. This becomes easier with the help of analytical tools that provide insight
No Business manager wants to lose out on a business opportunity due to delayed or failed deliveries/ tasks. Hence, it becomes a necessity for food delivery companies to adopt the last analytical and automation solutions into their business operations.
Food delivery industry which involves delivery and ordering online is among the fastest growing industry at this hour. It is a rare treat these days that people go out weekly for eating out at any fancy restaurant. Now, the scenario has shifted to internet beyond recognition.
Ordering food online at the touch of a button has never been easier. Do you feel hungry? All is needs to be done is look for your favourite food from your favourite restaurant and order it . As supermarket delivery vans adore at the corner and take away cyclists are the new black cab.