Resolving the HP Printer Offline Issue: A Step-by-Step Guide


The “hp printer shows offline” message can be a common and perplexing issue for users, disrupting smooth printing operations. Fortunately, addressing this problem is typically straightforward, involving a few systematic steps. In this comprehensive guide, we will walk you through the process of resolving the “HP printer offline” issue in easy-to-follow steps.

Step 1: Check Physical Connections

Begin by ensuring that all physical connections to your HP printer are secure. Confirm that the power cable is properly plugged in, and check the USB or network cables for any signs of damage or disconnection. Reconnect any loose cables and ensure the printer is powered on.

Step 2: Set HP Printer as Default

Navigate to the “Devices and Printers” section on your computer. Right-click on your HP printer and select “Set as default printer.” This ensures that print jobs are directed to the correct printer and may resolve the offline status.

Step 3: Use the HP Print and Scan Doctor

HP provides a dedicated tool called HP Print and Scan Doctor to automatically diagnose and resolve common printing issues. Download and run this tool on your computer. It will identify and guide you through steps to fix issues causing the printer to be offline.

Step 4: Restart the Print Spooler Service

The Print Spooler service manages print jobs on your computer. Press the Windows key + R to open the Run dialog, type “services.msc,” and press Enter. Locate “Print Spooler” in the list, right-click it, and select “Restart.” This action can often resolve offline status issues.

Step 5: Update HP Printer Drivers

Outdated or incompatible drivers can contribute to offline problems. Visit the official HP website, enter your printer model, and download the latest drivers. Install the updated drivers on your computer and restart it to apply the changes.

Step 6: Check Printer Status in Control Panel

Access your computer’s Control Panel, go to “Devices and Printers,” and right-click on your HP printer. Ensure that the printer is marked as “Ready” or “Online.” If it’s listed as “Offline,” right-click and select “Use Printer Online” to change its status.

Step 7: Disable Use Printer Offline Setting

In the “Devices and Printers” window, right-click on your HP printer and select “See what’s printing.” In the print queue window, if the “Use Printer Offline” option is checked, uncheck it. This should set your HP printer back to online status.

Step 8: Verify Wireless Connectivity (If Applicable)

For wireless HP printers, check the wireless connection status. Ensure that the printer is connected to the correct Wi-Fi network and that the signal strength is sufficient. Restart both the printer and your router if necessary to re-establish the connection.


By following these step-by-step instructions, you can effectively resolve the “hp printer keeps going offline windows 10” issue and get back to hassle-free printing. Regular maintenance, updating drivers, and troubleshooting common problems will contribute to a seamless printing experience. If the issue persists, consider reaching out to HP support for further assistance. With these solutions, your HP printer will be online and ready to print in no time.

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