Brother Printer Woes: A Step-by-Step Guide to Resolving ‘Connected but Not Printing’ Issues


Brother printers are renowned for their reliability, but users may encounter the frustrating scenario of a printer being connected yet refusing to produce prints. If you find yourself facing the “brother printer not printing black color correctly” dilemma, worry not. This comprehensive step-by-step guide will navigate you through the troubleshooting process, ensuring a swift resolution to the issue.

Step 1: Check Physical Connections:

  • Ensure all cables connecting your Brother printer to the computer or network are securely plugged in.
  • Confirm the power source and check for any loose connections.

Step 2: Restart the Printer:

  • Turn off the Brother printer and unplug it from the power source.
  • Allow it to rest for a couple of minutes before plugging it back in and turning it on.
  • Allow the printer to complete its startup process.

Step 3: Inspect Paper and Toner/Ink Levels:

  • Check for paper jams in the printer. Clear any obstructions in the paper path.
  • Confirm that there is sufficient paper in the tray and that the ink or toner levels are not depleted.

Step 4: Verify Printer Status on Computer:

  • On your computer, check the print queue for any pending print jobs.
  • Cancel any stuck or pending print jobs and try printing a new document.

Step 5: Update or Reinstall Printer Drivers:

  • Outdated or corrupted printer drivers can be a common cause.
  • Visit the official Brother website and download the latest drivers for your printer model.
  • Install the updated drivers and restart your computer.

Step 6: Run Printer Troubleshooter:

  • Utilize the built-in printer troubleshooter on your computer’s operating system.
  • It can identify and automatically fix common printing issues.

Step 7: Check Printer Connection:

  • Ensure the Brother printer is selected as the default printer on your computer.
  • Confirm that the printer is properly connected to the correct network if it’s a networked printer.

Step 8: Perform a Test Print:

  • Print a test page directly from the printer to verify if the issue persists.
  • This helps determine if the problem is with the printer itself or the connection to the computer.

Step 9: Reinstall the Printer (If Necessary):

  • Uninstall the Brother printer from your computer.
  • Reinstall the printer using the latest drivers downloaded from the official Brother website.
  • Follow the on-screen prompts to complete the installation.

Step 10: Contact Brother Support:

  • If the issue persists after exhausting these steps, it’s advisable to contact Brother customer support.
  • Provide them with details about the issue and the steps you’ve taken for further assistance.


Resolving the “brother printer connected but not printing” issue requires a systematic approach. By following these step-by-step instructions, you increase the chances of identifying and fixing the underlying issues. Regular maintenance, software updates, and accurate troubleshooting are key to ensuring your Brother printer continues to deliver reliable printing performance. If all else fails, the dedicated support team at Brother is ready to assist in resolving any lingering printing challenges.

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