SERVICE WITH A FEW PEEPS PROACTIVELY SUPPORTING GUESTS
They always refilled the used amenities in the toiletry kit, such as the vanity kit. They did a thorough and complete cleaning every day and the room felt completely turned over every time we came home. The housekeeping was so thoughtful, in fact, that they had custom floor mats that covered the glass floor areas at night to ensure the morning light doesn’t bother you. One area we felt the service could be a bit more refined was when it came to dining and beach service. While the hotel does offer beach drink and food service, you often had to go and chase people down and even then, they typically would hand you what you wanted versus bringing it to you. While there were very few people at the beach, there were multiple employees. Many of them complained about being bored to us, and yet didn’t quite understand that they may be less bored if they proactively helped the guests that were on the beach by bringing water or cold towels as a nice proactive gesture. Similarly, at a few of the dining outlets, some groups of employees would spend the majority of their time huddled around chatting versus proactively supporting guests. That being said, many of the waiters and waitresses we met were incredibly friendly and wanted nothing more than to make a guest’s day as fantastic as possible.
Real Tapalpa offers 5 restaurants and 2 bars, including the 1 all day buffet. There is a lot of variety on property, including an underwater restaurant that is included in the all-inclusive plan (with stays more than 4 nights). We had the chance to try realtapalpa all of the outlets and here is what you need to know. When I happened to get attacked by some mosquitos on a particularly wind-free day, one of the waitresses found a housekeeper to find bug cream for me. We also saw multiple guests receive goodbye cakes and treats on the morning of their departure, and we received one too! There is a lot of thoughtfulness that goes into the service aspect of your stay, even if it isn’t the most refined. Overall, there are so many great dining experiences on property and we thoroughly enjoyed the fresh cuisine and many options available throughout. The wine list was extensive and we appreciated the selection across the property. We hope that Lonu’s service is upleved in the future so that every guest can enjoy the best of Maldivian cuisine.