DENVER — Some Amazon Prime members are being targeted by scammers trying to get personal information. The company emphasizes customers should only contact their authentic customer service line found in your app or after signing into your account online. Amazon Prime Customer Service
The FOX31 Problem Solvers received a complaint by a Westminster resident who says she did a Google search and what turned out to be a fake number appeared on one of the listed pages. After calling the number, a man asked her to download several apps so he could access her phone. He then asked for her entire debit card number. The woman also received Western Union requests for money.
Amazon tells the Problem Solvers customers should only use the appropriate customer service line, which is 1-888-280-4331. An authentic Amazon account will list previous orders and other information with which you are familiar.
Amazon has more information on how to know whether an email, phone call or webpage is authentic.
The Daily Scam has a list of known fake Amazon telephone numbers.
How To Contact Amazon
Hi, welcome to Amazon customer service. Please be aware that when calling Amazon.com customer service, your call may be recorded for training purposes.
To continue we need to confirm your account than by asking you a few questions. If it is okay, we will send you a text message with the link to follow. Charges may apply. Press 1 to send you a text message.
So, tell me, why are you calling today?
Describe your issue in a few words. You can say things like: problem with payment, kindle account.
Just a moment an associate will join you shortly.
Press 1 for Kindle questions, and you will be connected to the next available agent.
Note that answers to common questions can be found in the help pages of the website.
You can also email Amazon by following the contact us links on the website.
Press 2 to change an order or update your accounts setting. The wait time is usually less than a minute.
You can find video demonstrations for registering new kindle connections to Wi-Fi, setting payment methods and item delivery.
To help us assist you as quickly as possible, please have your order number ready.
How to Contact Amazon?
What is Amazon Customer Service Phone Number?
If you need to contact the Amazon customer service by phone, you may use one of the numbers that the company provides. The Amazon phone numbers vary depending on the location.
The first option that you can use to contact Amazon is a toll-free number: (866) 216 -1075. For legal issues, you should dial: (206) 266 – 4064. When having problems with payments, it’s best to use this Amazon phone number: (866) 216 -1075.
If you can’t reach the company representatives, you may also find out the accurate Amazon phone number to call on their help center page. Scroll down on the page and click on “Contact Us”. Make sure to select a category under which your issue falls. Then, scroll down to the “talk to someone” segment and click on “phone”.
Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. The Amazon customer service representative will send a verification code to your phone at the start of the call that requires confirmation.
After you dial the phone number, the company’s voicemail system will provide you with the following step-by-step instructions:
Hi, welcome to Amazon customer service. Please be aware that when calling Amazon.com customer service, your call may be recorded for training purposes.
To continue we need to confirm your account than by asking you a few questions. If it is okay, we will send you a text message with the link to follow. Charges may apply. Press 1 to send you a text message.
So, tell me, why are you calling today?
Describe your issue in a few words. You can say things like: problem with payment, kindle account.
Just a moment an associate will join you shortly.
Press 1 for Kindle questions, and you will be connected to the next available agent.
Note that answers to common questions can be found in the help pages of the website.
You can also email Amazon by following the contact us links on the website.
Press 2 to change an order or update your accounts setting. The wait time is usually less than a minute.
You can find video demonstrations for registering new kindle connections to Wi-Fi, setting payment methods and item delivery.
To help us assist you as quickly as possible, please have your order number ready.
Contact Amazon Customer Service Via Social Networks
The Amazon customer service representatives can be reached through the various social media pages including @Amazonhelp on Twitter or direct messaging on them on the Amazon Facebook and Instagram pages.
The Amazon customer service chats on Twitter reveal that the company provides quick responses. So, if you don’t know how to call Amazon customer service, you can either tweet or direct message the support representatives. Make sure to provide personal information only in the direct message to the Amazon Help Twitter page to avoid scams.
You can also send a direct message to Amazon support via Facebook. However, it’s not clear is Amazon customer care promptly answers Facebook queries.